Terms and Conditions for Uptown Poochie Parlor

The safety and well-being of your pet is Uptown Poochie Parlor's primary concern.

Please DO NOT pet other client's pets. Not all animals are friendly towards strangers. U.P.P. is not responsible for any bites that you or your children may receive.

There is a $25 Fee for returned checks. A $20 (per half hour) late pick up fee. Since U.P.P. is open by appointment only, our closing time differs from day to day.

At ANYTIME U.P.P. may require your pet to obtain a health clearance note (from a vet), stating your pet is healthy enough to go through a grooming process.

Mandatory flea shampoo/bath ($10) if fleas are found on your_pet.

If at anytime during the grooming process, for any reason, U.P.P. does not feel your pet can be safely groomed, the grooming will cease and you will be called to pick up your pet. You will be charged for services completed. U.P.P. does not use harsh handling techniques. Aggressive dogs (who are a danger to themselves and/or our staff) will be immediately sent home.

U.P.P. upholds a strict policy regarding no shows for appointments. If you do not show up for 3 appointments (without a phone call) you can either pay a $50 reinstatement fee or are welcome to find another groomer for your pet.

If you are more than 15 minutes late for your appts you will be rescheduled. Late arrivals push all the other clients back. U.P.P. has salon style booking, therefore each pet has a designated amount of time allowed for them. This ensures the least amount of stress and time spent away from home.

Uptown Poochie Parlor is not responsible for any allergic reactions and/or eye irritation resulting from the manufacturer's recommended usage of any products. Though the products used by Uptown Poochie Parlor are professional grade, a pet may experience an allergic reaction to grooming products at any time. Please consult your vet prior to having your dog groomed if they are known to have overly sensitive skin. Let us know if your pet has sensitive skin or allergies.

Uptown Poochie Parlor is not responsible for any pre-existing medical conditions or the aggravation of those conditions, such as; heart disease, arthritis, obesity, infections (i.e. ear, eye or skin), allergies or any other medical problem that may be affected by the grooming process.

Uptown Poochie Parlor is not responsible for your pet's escape from your car to the premises or vice versa due to improper restraint (ill fitting or broken collar, hotness and/or leash). You are responsible for properly fitting your pet's collar/harness and making sure all their restraint accessories are in proper condition and fit to insure no slipping of the collar/hamess or leash. Also, if you as the pet parent should choose to bring your pet in unleashed, you retain all responsibility for the escape and/or injury of your pet from any event or circumstance (dog bite/car accident/etc).

Severe matting may cause underlying skin conditions that cannot be detected until the matting is removed. Uptown Poochie Parlor is not responsible for these skin conditions nor the aggravation of these conditions due to the grooming process. Occasionally minor abrasions, cuts or razor burn are a result of severe matting. Uptown Poochie Parlor is not liable for any of these occurrences nor vet bills incurred from them.

WE DO NOT DE-MATT! Even when done carefully and properly, de-matting causes discomfort/pain for your pet and can also cause skin abrasions.

In case of an emergency the pet parent designates Uptown Poochie Parlor as an agent and understands that we will do what ever is appropriate for the well being of your pet while in our care. If any minor injury to your pet should occur you will be notified. If your pet becomes seriously sick or injured (including but not limited to: seizures, fainting, etc.) and requires professional attention, U.P.P. will attempt to contact you. However, if we are unable to reach you, Uptown Poochie Parlor may engage the services of a vet (at our discretion) and the expenses will be paid by you.

 

Cancellation/Fees Policy

Fees will be due upon your next arrival, before the grooming starts. Pre payment may be required for repeat late arrivals and/or cancellations.

Cancellations received 3 business days (or more) before your scheduled groom will not incur a charge.

* Cancellations received 48 business hours before the scheduled groom will be charged a $10 flat fee.

*Cancellations received by 12 noon the business day before (the scheduled appointment) will have a fee of 50% of the groom charge.Calls after 12 noon but before close (the day prior to your scheduled appt) will be charged 70% of the full grooming fee.

* Same day cancellations will be charged 85% of the groom fee.

* If you are more than 15 minutes late for your appt you will be rescheduled. Late arrivals push all our other clients back. U.P.P. has salon style booking, therefore each pet has a designated amount of time allotted for them. This ensures the least amount of stress and time spent away from home. Late arrivals resulting in a reschedule will be charged a fee of 75% of the groom charge.

* U.P.P. upholds a strict policy regarding no shows for appointments. Three cancellations or no shows will require a $50 re-instatement fee and/or the termination of our service/client relationship.

* $20 (per HALF hour) will be charged for late pick ups. U.P.P. is by appointment only, therefore our closing times differ from day to day.

* Pets not picked up within the 1 hour grace period of the groom's completion, will be charge a $10 per hour pet sitting fee.

* There is a $35 fee for returned checks (which must be paid in cash, along with the grooming fee, before your next groom).

** Holiday cancellations will not be re-scheduled until after the Holiday.**

Mandatory flea shampoo/bath ($10 additional charge) if fleas are found on your pet. There is a charge of $1 per tick (removed from your pet while being groomed).