The safety and well-being of your pet is Uptown Poochie Parlor's primary concern.

Please DO NOT pet other client's pets. Not all animals are friendly towards strangers. U.P.P. is not responsible for any bites that you or your children may receive .

There is a $25 Fee for returned checks. A $20 (per half hour) late pick up fee. Since U.P.P. is open by appointment only, our closing time differs from day to day.

Mandatory flea shampoo/bath ($10) if fleas are found on your_pet.

If at anytime during the grooming process, for any reason, U.P.P. does not feel your pet can be safely groomed, the grooming will cease and you will be called to pick up your pet. You may. or may not be charged. U.P.P. does not use harsh handling techniques. Aggressive does (who are a danger to themselves and/or our staff) will be Immediately sent home. You may or may not be charged.

U.P.P. upholds a strict policy regarding no shows for appointments. If you do not show up for 3 appointments (without a phone call) you can either pay a $50 reinstatement fee or are welcome to find another groomer for your pet.

If you are more than 15 minutes late for your appts you will be rescheduled. Late arrivals push all the other clients back. U.P.P. has salon style booking, therefore each pet has a designated amount of time allowed for them. This ensures the least amount of stress and time spent away from home.

Uptown Poochie Parlor is not responsible for the allergic reactions resulting from the manufacturer's recommended usage of any products. Though the products used by Uptown Poochie Parlor are professional grade, a pet may experience an allergic reaction to grooming products at any time. Please consult your vet prior to having your dog groomed if they are known to have overly sensitive skin. Let us know if your pet has sensitive skin or allergies.

Uptown Poochie Parlor is not responsible for any pre-existing medical conditions or the aggravation of those conditions, such as; heart disease, arthritis, obesity, infections (i.e. ear, eye or skin), allergies or any other medical problem that may be affected by the grooming process.

Uptown Poochie Parlor is not responsible for your pet's escape from your car to the premises or vice versa due to improper restraint (ill fitting or broken collar, hotness and/or leash). You are responsible for properly fitting your pet's collar/harness and making sure all their restraint accessories are in proper condition and fit to insure no slipping of the collar/hamess or leash. Also, if you as the pet parent should choose to bring your pet in unleashed, you retain all responsibility for the escape and/or injury of your pet from any event or circumstance (dog bite/car accident/etc).

Severe matting may cause underlying skin conditions that cannot be detected until the matting is removed. Uptown Poochie Parlor is not responsible for these skin conditions nor the aggravation of these conditions due to the grooming process. Occasionally minor abrasions, cuts or razor burn are a result of severe matting. Uptown Poochie Parlor is not liable for any of these occurrences nor vet bills incurred from them. WE DO NOT DE-MATT! Even when done carefully and properly, de-matting causes discomfort/pain for your pet and can also cause skin abrasions.

In case of an emergency the pet parent designates Uptown Poochie Parlor as an agent and understands that we will do what ever is appropriate for the well being of your pet while in our care. If any minor injury to your pet should occur you will be notified. If your pet becomes seriously sick or injured (including but not limited to: seizures, fainting, etc.) and requires professional attention, U.P.P. will attempt to contact you. However, if we are unable to reach you, Uptown Poochie Parlor may engage the services of a vet (at our discretion) and the expenses will be paid by you.